Shipping Policy

At The Ordinary, we strive to provide a seamless and efficient shipping experience for our valued customers. Please take a moment to familiarize yourself with our domestic shipping policy to ensure a smooth delivery process.

Shipment Processing Time

Once you place an order with us, our dedicated team works diligently to process and prepare your shipment. Please allow 2-3 business days for your order to be processed. It's important to note that we do not process or ship orders on Fridays after 12 pm EST, weekends, or holidays.

In the event of a high volume of orders, there may be a slight delay in shipment. Rest assured, we are committed to fulfilling your order as quickly as possible. If there is a significant delay, we will promptly notify you via email or phone.

Shipment to P.O. Boxes or APO/FPO Addresses

We are pleased to offer shipping to addresses within the PK, PK Territories, and APO/FPO/DPO addresses. Whether you reside in a remote area or have a military address, we are here to ensure your skincare products reach you.

Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email from us. This email will contain your unique tracking number, allowing you to monitor the progress of your package. Simply click on the provided link or enter the tracking number on our website to access real-time updates.

At The Ordinary, we understand the importance of transparency and keeping our customers informed. Rest assured that your order is in safe hands, and we are committed to providing you with a seamless shipping experience.

If you have any further questions or concerns regarding our domestic shipping policy, please feel free to contact our customer support team at 03161436856
or email us at We are here to assist you.